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Can't perform Clean Fixing Assembly

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Hi,

 

the quality of the printed material has gone down significantly on my Image Class MF642Cdw. The printer is about 6months old. I am getting streaks and color splotches. I think, I was able to solve the color splotching but streaks are still present. I am trying to run the Clean Fixing Assembly but I am getting a message  - Could not perform cleaning. Does anyone have suggestions on how to bring up the print quality in general and how to go about the error message I am getting?

 

Thank you!


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