Hello,
I love these little Selphy printers but this week my CP910 seemed to jam up and said it was out of ink. I couldn't remove the ink sheet cartridge. Following some other posts here I took the printer apart and found the rear right drive gear out of position. I tried a few things including just sliding it back into place. No matter what, even with a brand new ink film cartridge installed, when I try to print I receive the "Ink cassette is empty!" message on the printer screen.
I registered my printer for support and created my online Canon account. But each time I try to call for phone support, even 4 days later, I am told my phone number does not match any support accounts.
At this point I would like to replace the printer and would be happy to receive a discount towards a newer model. How can I get in touch with Canon to achieve this? I would also be happy to send the printer in for repair if that's the preferred resolution.
Thank you.