Hello,
I've used my Pixma ip8720 since early 2019 with no issues, only used Canon brand inks and papers. I recently bought a new computer (Windows OS) and hooked up my Pixma via USB since my wi-fi isn't strong. Ever since I connected it to my new computer, it's been printing "faded" pictures. I've run a cleaning and deep cleaning to check the nozzles at least twice now and it hasn't fixed the issue.
I use my Pixma to make prints of my artwork to sell so it is vital to my business. I haven't had any issues like this before and it only started when I connected it to my new computer. I've tried printing directly from my photo editing software (Corel Paintshop Pro), Windows printing, and the Canon Image Garden and it's the same result every time: colors washed out and faded. I've also replaced all the ink cartridges.
Other than a new computer, the files are the same, the settings are the same, and the connection via USB is the same.
I typically use:
Canon Pixma Matte Photo Paper
Quality: High
Paper Type: Matte Photo Paper
I'm at a complete loss and really devastated, so any help is really appreciated.
Thank you,
Ashley