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Canon Pixma ix6820 not allowing “high quality” print on plain paper anymore?

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Im so bewildered??  My printer was fine and then one day it just decided it was going to print high quality on plain paper anymore. Its only letting me print high quality if I put it on a photo paper setting, but Ive never had to do this before. I have no idea how to fix this or bring it back?  I have a small business where I sell paper goods and I kind of super need it to run like normal. This printer is only a few months old so I have no clue why it would be freaking out


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