I just bought this printer specifically to scan photos and documents onto my Microsoft Windows computer. I tried to set it up and scan, but it gave me a pop-up window that said:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected.
Please check and try again.
Scanner driver will be closed
Code: 5, 156, 69
The USB is definitely connected, and I have no idea what "Scanner is turned off" means. Please help!