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Canon Pixma iX6800 printer

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The printer continues to flash orange and states support code 1300. THere is no paper jam anywhere.  When I turn the printer back on, it takes a piece of paper and slides it through.  I cannot click roller cleaning as the troubleshooter recommends.  I have only used the printer a few times.  I cannot take it anywher due to COVID> please advise! I need this for my work at home duties ASAP


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