Hi,
There is no problem using the printer's scanner from my laptop, but when I try and scan from the printer/scanner itself, it asks to identify the computer, and it keeps telling me to connect the computer without recognizing the laptop. Have shut off/started again. I downloaded all appropriate drivers. Clearly the two devices are recognizing each other bc I CAN initiate and complete a scan from the laptop.. Am running Mojave 10.14.6 on MacBook Pro. Appreciate the help.
Ellen