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Brand New MG3600 Series 2 - Now Not Working 1-7-20

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HELP!

 

I bought this printer only because the last Canon printer I had stopped working when I changed the ink after 6 months so you can imagine my frustration to have to buy another one so soon. Yet, now.....This printer is not working. I have printed 3 pages previously and it's about 1 month old.

 

I keep getting error message that PRINTER NOT CONNECTED - LOOKING FOR PRINTER. How can it not be connected, after all, I am using a cord to connect, not WI-FI, which was impossible to set up. 

 

1. I have turned printer on and off. 

2 I have turned the computer on and off.

3 I have paper in the machine

4. Everything is securely connected (yes, I unplagged and plugged)

 

I don't know what else to do but it's really upsetting. I have to print out time-sensitive materials and I CANNOT. 

 

What could possibly be amiss??

 

Thanks in advance for your help! 


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