Since I haven't seen a resolution to the problem, with a printer that wasn't that heavily used over the 18 months I've had it, to get a message making it impossible for me to run diagnostics, to remove the print cartridges, etc.: I'm going to buy a new invexpensive printer and DEFINATELY not a Canon. This was my first Canon. Got it because I thought it would give me quality photo prints (which it did) but unfortunately didn't last long. I don't like adding to the mountain of electronic garbage going into our planet so I'd prefer if printers could be made to last longer. Too bad. I was going to bring it to a service center -- but clicking on the link online -- sorry, no service centers available. Maybe I need to go to Japan.
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