I have had my Canon Selphy CP760 for about 10 years. I have not used it all that often, but wanted to start printing pictures downloaded from Facebook. I spent all day yesterday trying to get the printer to work on my Windows 10 computer. First trying to figure out how to get Windows to recognize it since it was installing it as an "unspecified" device, then having to search for the right driver that would work and be recognized with Windows 10 (I believe I went with the Windows Vista 64 bit version). By the way why doesn't Canon just direct people to use that driver for Windows 10?
I got one print out of the printer and tried to do a second, but the paper got jammed. I got the paper out, but for some reason the printer decided the ink cartridge was now a problem. Initially I could not get the ink cartridge out. I pushed down on the little paper tray lever up front and it allowed me to release the ink cartridge. Now I have a problem that the machine thinks I need a new ink cartridge and the little paper tray lever is stuck in a down position.
I would like to do a hard reset of the unit to see if that would fix the problem. If not, then I have to figure out what is physically wrong with the unit. Any suggestions?