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MX492 scanning issue "please wait a while"

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Hello,

        I'm trying to scan from printer to pc but all i get is "please wait a while" then it goes back to menu with no scanning done.

I'm able to use the scan utility to scan from my pc to printer.  I have uninstalled all drivers and programs associated to canon and reinstalled after a reboot of the PC. is this a known issue or could the printer be failing, is there a way to test for what is causing the issue.  Any assistance would be helpful


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