Hi. I have a Pixma 495MX. It appears to be only printing from the colour cartridge. Both colour and black cartridges are full and I have reloaded the drivers and reconnected to my wifi. The cartridges are inserted correctly and I have cleaned the nozzles. The setting is to print from colour and black cartridges. I have been trying to print an excel spreadsheet but it only prints that table borders and not the contents.
I have spent hours trying to resolve this one and am now out of ideas. Can anyone help?! Paul